Return policy

If when you receive your order you are not satisfied, you have a period of 14 days to return it. 

At jamon-patanegra.com we are committed to offering the highest quality of our products, so if you are not satisfied when you receive your order, you will have a period of 14 calendar days to return it.


To make the return you must send an email to devoluciones@jamonpatanegra.com indicating your order number, your name, the item to be returned and the reason. We will respond with a few simple steps to complete your return.

Requirements for return:
1- If the product is not preserved in its entirety, it should be taken into account that its weight cannot be less than 85% of the maximum weight marked by the weight range of the product.
2- The product must arrive properly packaged and identified.
3- The product must arrive in a good state of conservation and general visual, we are not responsible for bad storage or bad practices on the product.

Once the return has been received, and after checking the merchandise so that it meets the indicated requirements, the amount will be reimbursed through the payment method executed. If the requirements indicated above are not met, shipping and replacement costs will be borne by the buyer.

To request more information about the status of your return, you can contact us via WhatsApp at +34 634 401 891.

We will be happy to help you!

 

Our procedure is based on “Ley 47/2002 de 19 de diciembre, de reforma de la Ley 7/1996 de 15 de enero de Ordenación del Comercio Minorista”, for the transposition into the Spanish legal system of Directive 97/7 / EC on the matter of distance contracts and for the adaptation of the Law to various Community Directives.