{"id":2618,"date":"2022-04-21T11:51:12","date_gmt":"2022-04-21T11:51:12","guid":{"rendered":"https:\/\/jamon-patanegra.com\/frequently-asked-questions\/"},"modified":"2022-05-02T10:31:58","modified_gmt":"2022-05-02T10:31:58","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/jamon-patanegra.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-189657997\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-2018370763\" class=\"text-box banner-layer x5 md-x5 lg-x5 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-left\">\n                  \n\t<div id=\"text-2583642366\" class=\"text\">\n\t\t\n<h1 style=\"font-weight: normal;\">Questions<br \/><span style=\"color: #031e39;\">Frequent<\/span><\/h1>\n<\/p>\n\t\t\n<style>\n#text-2583642366 {\n  font-size: 1rem;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"#contenido\" target=\"_self\" class=\"button primary\"  >\n    <span>See the questions<\/span>\n  <i class=\"icon-angle-right\" ><\/i><\/a>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-2018370763 {\n  width: 83%;\n}\n#text-box-2018370763 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-2018370763 {\n    width: 41%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-2018370763 {\n    width: 30%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-189657997 {\n  padding-top: 550px;\n  background-color: rgb(239, 239, 239);\n}\n#banner-189657997 .bg.bg-loaded {\n  background-image: url(https:\/\/jamon-patanegra.com\/wp-content\/uploads\/2022\/01\/pata-negra-banner-web.jpg);\n}\n#banner-189657997 .overlay {\n  background-color: rgba(255, 255, 255, 0.837);\n}\n#banner-189657997 .bg {\n  background-position: 100% 3%;\n}\n#banner-189657997 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#banner-189657997 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:550px) {\n  #banner-189657997 {\n    padding-top: 740px;\n  }\n  #banner-189657997 .overlay {\n    background-color: rgba(255, 255, 255, 0);\n  }\n}\n@media (min-width:850px) {\n  #banner-189657997 .overlay {\n    background-color: rgba(255, 255, 255, 0);\n  }\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-834452193\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-834452193 {\n  padding-top: 10px;\n}\n@media (min-width:550px) {\n  #gap-834452193 {\n    padding-top: 50px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<section class=\"section\" id=\"section_135291399\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #contenido\" data-bullet=\"false\" data-link=\"#contenido\" data-title=\"Contenidio\"><a name=\"contenido\"><\/a><\/span>\n<div class=\"row\" style=\"max-width:1100px\" id=\"row-2087768367\">\n\n\t<div id=\"col-1907411906\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\" rel=\"\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I place my order?<\/span><\/a><div class=\"accordion-inner\">\n<p>At jamon-patanegra.com we sell Gourmet products. These can be found in the drop down menu <strong>\u201cProducts\u201d.<\/strong><\/p>\n<p>Buying your favourite ham at jamon-patanegra.com is quick, easy and very intuitive:<\/p>\n<ol>\n<li>Select your favourite ham from the &#8220;<strong>Products<\/strong>&#8221; menu, here you can choose between &#8220;Serrano&#8221;, &#8220;Ib\u00e9rico&#8221; or &#8220;Jam\u00f3n selecci\u00f3n gourmet&#8221;.<\/li>\n<li>Within each of the above, you can select the different product options, for example &#8220;Cebo de campo&#8221; within the Iberian ham.<\/li>\n<li>Then, within the product you choose a <strong>&#8220;weight range&#8221;<\/strong> and a <strong>&#8220;format&#8221;<\/strong> (whole \/ sliced \/ boneless)<\/li>\n<li>Go to your shopping cart, fill in the required fields and place your order.<\/li>\n<\/ol>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>When will I get my order?<\/span><\/a><div class=\"accordion-inner\">\n<p>We know you are anxious to receive your order at jamon-patanegra.com. However, you don&#8217;t have to worry, as the average delivery time for all our orders is<strong>24 or 48 hours.<\/strong> <\/p>\n<p>As soon as your order leaves our warehouse, <strong>you will receive a tracking email<\/strong> from our shipping partner: TIPSA or GLS (mostly).<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do you accept cash-on-delivery?<\/span><\/a><div class=\"accordion-inner\">\n<p><strong>Yes.<\/strong> You can pay in cash on delivery of your order.<\/p>\n<p><strong>This payment method is selected in the shopping cart at checkout. <\/strong><\/p>\n<p>The delivery agency has a small handling fee.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What should I do if the product has a defect or I don't like it?<\/span><\/a><div class=\"accordion-inner\">\n<p>At jamon-patanegra.com we have a very clear <a href=\"https:\/\/jamon-patanegra.com\/en\/politica-de-devoluciones\/\" target=\"_blank\" rel=\"noopener\">return policy<\/a>.<\/p>\n<p>First and foremost, <strong>we are committed to offering the highest quality of our products<\/strong>. That is why, if you are not satisfied, you will have <strong>14 calendar days<\/strong> to <strong>return<\/strong> your order. Do not hesitate to contact us by Whatsapp to speed up and solve your doubts. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/api.whatsapp.com\/send?phone=+34%20634%2040%2018%2091\" target=\"_blank\" rel=\"noopener\">Click here<\/a><\/span>to open a conversation with us (+34 634 40 18 91).<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where can I find product certification?<\/span><\/a><div class=\"accordion-inner\">\n<p>To guarantee the excellent quality that we offer at jamon-patanegra.com, you can find the certification of the Iberian products in their corresponding product files. You will find it in the &#8220;Certifications&#8221; section, next to the ratings.<\/p>\n<p><strong>The ham itself always carries a label from the producer with the unique health registration,<\/strong> where the last 2 letters indicate its origin. For example, SA for Salamanca.<\/p>\n<p>This label also bears the Iberian certification number, in the case of a product with these characteristics.<\/p>\n<p>Of course, <strong>all Iberian ham is sent with its health seal<\/strong>, in accordance with the <em>\u201cReal Decreto 4\/2014, de 10 de enero, por el que se aprueba la norma de calidad para la carne, el jam\u00f3n, la paleta y la ca\u00f1a de lomo ib\u00e9rico.\u201d.<\/em> <\/p>\n<p>In jamon-patanegra.com we indicate it this way, putting it also inside each product:<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1454118467\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"98\" src=\"https:\/\/jamon-patanegra.com\/wp-content\/uploads\/2022\/01\/leyenda-1024x98.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/jamon-patanegra.com\/wp-content\/uploads\/2022\/01\/leyenda-1024x98.png 1024w, https:\/\/jamon-patanegra.com\/wp-content\/uploads\/2022\/01\/leyenda-300x29.png 300w, https:\/\/jamon-patanegra.com\/wp-content\/uploads\/2022\/01\/leyenda-768x74.png 768w, https:\/\/jamon-patanegra.com\/wp-content\/uploads\/2022\/01\/leyenda-500x48.png 500w, https:\/\/jamon-patanegra.com\/wp-content\/uploads\/2022\/01\/leyenda-1000x96.png 1000w, https:\/\/jamon-patanegra.com\/wp-content\/uploads\/2022\/01\/leyenda.png 1414w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1454118467 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How should I preserve my ham?<\/span><\/a><div class=\"accordion-inner\">\n<p>The best technique for storing your ham is to <strong>cover it with its own fat<\/strong> after each cut. If you have already got rid of the fat, cover the cut with film and it will keep in perfect condition for a couple of days.<\/p>\n<p>It is important to remember that the ham should be <strong>kept in a cool, dry place<\/strong>, as temperature changes are not good.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are the white dots on my ham?<\/span><\/a><div class=\"accordion-inner\">\n<p>Those little white spots that may appear on your ham are crystallisations of tyrosine. These elements are part of the maturation of the sausages and are a <strong>sign of an artisan, slow and natural curing process.<\/strong><\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Would you like us to help you place an order?<\/span><\/a><div class=\"accordion-inner\">\n<p>You can call us on +34 634 40 18 91 or send us an email to <a href=\"mailto:info@jamon-patanegra.com\">info@jamon-patanegra.com<\/a>.<\/p>\n<p>We also attend you by Whatsapp. Click <a href=\"https:\/\/api.whatsapp.com\/send?phone=+34%20634%2040%2018%2091\">here<\/a> to open a conversation with us (+34 634 40 18 91). We will be happy to assist you personally.<\/p>\n<\/div><\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_135291399 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_135291399 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_135291399 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-2618","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Jamon-PataNegra.com<\/title>\n<meta name=\"robots\" content=\"index, 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